lbaji's Privacy Policy — Your Information Protected

This privacy policy applies to all users of the lbaji platform. Whether you are browsing our website, creating an account, making a payment, or contacting our support team — this policy governs how your information is used in every case.

The main purposes of this policy are:

• To clarify what information you are sharing with us.
• To explain how and why that information is used.
• To confirm what rights you have over your information.
• To maintain transparency about our data protection practices.

If any changes are made to this policy, we will update it on the website and notify users where necessary.

lbaji may collect the following categories of information:

Personal Identification Information

• Full name and contact details (email address, mobile number).
• Date of birth — for age verification (our services are only for those aged 21 or above).
• Account login credentials (username and encrypted password).

Financial Information

• Payment method details — bKash, Nagad, Rocket or Upay account numbers.
• Transaction history — records of deposits and withdrawals.

Technical and Usage Information

• IP address and device type.
• Browser type and version.
• Time of site visits, page views, and click patterns.
• Information obtained from cookies and similar tracking technologies.

Communication Information

• Content of communications made through our live chat or email ([email protected]).
• Information related to complaints or reviews.

lbaji collects information in the following ways:

Directly from You

When you register an account on our platform, log in, make a deposit or withdrawal, apply for a promotion or bonus, or contact our customer support.

Automatically

Technical information is collected automatically from your device — such as through cookies, log files, and analytics tools.

Cookies and Tracking Technologies

We use cookies to improve site functionality, keep your session active, and personalise your experience. You can manage cookies through your browser settings, though disabling certain cookies may limit some features of the site.

lbaji uses your information only for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Ensuring betting, gaming, and payment services function properly.
• Security and Fraud Prevention: Preventing illegal activity, scams, and account theft.
• Age and Identity Verification: Confirming that all users are aged 21 or above.
• Financial Transactions: Processing deposits and withdrawals and maintaining records.
• Support: Resolving your questions and issues via 24/7 live chat and email.
• Platform Improvement: Analysing usage patterns to improve service quality.
• Responsible Gaming: Identifying problematic gambling behaviour and providing necessary assistance.
• Communication: Sending important account notifications, security alerts, and information about service changes.

lbaji does not generally share your personal information with third parties. However, information may be shared in the limited circumstances described below:

Service Provider Partners

We work with trusted technology and payment service providers to keep our platform running. These partners are given only the information necessary to carry out their specific responsibilities. They may not use that information for any other purpose.

Legal Obligations

If required by a court order or applicable law, we may disclose information to authorities. In such cases, we will provide only the minimum information necessary.

Fraud and Security Investigations

If illegal activity or fraud is suspected on an account, limited information may be shared as needed for investigation.

Business Transfers

In the event of a future merger or acquisition, user information may be transferred to the new entity. The same standards of this privacy policy will be maintained in such cases.

lbaji uses industry-standard technology to protect your data. Our security framework is as follows:

SSL Encryption

Our entire platform is protected by SSL (Secure Socket Layer) encryption. All information transferred between your browser and our servers is encrypted, making it nearly impossible for third parties to intercept or read.

Access Control

Your personal information can only be accessed by authorised lbaji staff — and only as required for their work. Every access is logged and monitored.

Password Protection

Your password is never stored directly — it is converted using a one-way hashing algorithm. As a result, even our staff cannot view your password.

Regular Security Audits

We regularly test the security of our systems and quickly address any vulnerabilities that are identified.

lbaji retains your information only for as long as necessary. The following guidelines are followed:

• Active Account Information: For as long as the account remains active.
• Transaction Records: Retained long-term for legal and financial audit purposes.
• Closed Account Information: Retained until the applicable legal time limit after account closure.
• Support Communications: Retained for a reasonable period for quality assurance and dispute resolution.

After the defined period, your information is securely deleted or anonymised.

As a user of lbaji, you have important rights over your own information:

Right of Access and Review

You can find out at any time what information we hold about you and how it is being used.

Right to Correction

If any of your personal information is incorrect, you can contact our support team to request a correction.

Request for Deletion

In certain circumstances you may request that your information be deleted. However, complete deletion may not be possible where legal obligations exist or where an account is still active.

Objection to Processing

For marketing communications, you may unsubscribe at any time.

Data Portability

You may request a copy of your personal information in a machine-readable format.

To exercise any of the above rights, please contact our support team: [email protected]

lbaji's services are only for those aged 21 or above. We do not knowingly collect any personal information from minors.

An age verification process is in place at the time of account registration. If we become aware that a minor has registered on our platform, that account will be closed immediately and all associated information will be permanently deleted.

If a parent or guardian suspects their child is using our platform, please notify us immediately at [email protected].

Our platform uses third-party payment gateways — such as bKash, Nagad, Rocket, and Upay. These services are governed by their own privacy policies, over which lbaji has no control.

We recommend that you read and understand the privacy policies of these payment providers. lbaji is not responsible for the practices of these third parties or how they use information.

lbaji reserves the right to change or update this privacy policy as needed. For any significant changes:

• The updated policy will be published on the website and the "Last Updated" date at the top of the page will change.
• Registered users may be notified by email where necessary.
• Continuing to use the platform after a change has been made will be considered acceptance of the new policy.

We advise users to review this page regularly to stay informed about the latest policy.