FAQ Center
Answers to all your questions about lbaji
From withdrawals to VIP benefits — find detailed and straightforward answers to the most asked questions about lbaji right here.
Whether you are new to lbaji or a long-time user, questions about account management, payments, VIP benefits, or cricket betting can come up at any time. On this page we have organized answers to more than 20 questions across four main categories — direct, clear, and in plain English. Click on any section below and find the information you need.
How to Withdraw Money
Yes, one important condition for withdrawals at lbaji is that funds must go to a bKash, Nagad, Rocket, or Upay number registered in your own name. Sending money to someone else's wallet is not possible. This is part of our standard policy to ensure your account security and prevent financial fraud.
Yes. Withdrawal services at lbaji are available 24 hours a day, 7 days a week. Your withdrawal request will be processed as normal on Fridays, Saturdays, or public holidays. Each withdrawal via bKash, Nagad, Rocket, and Upay is typically completed within 10 to 45 minutes.
Most withdrawals at lbaji reach your mobile wallet within 10 to 45 minutes. The minimum withdrawal amount is ৳500. If account verification is completed before your first withdrawal, the process is even faster. Slight delays may occur if there is unusual activity or bonus conditions have not been met.
If a withdrawal shows as pending, it usually gets processed within a few minutes. However, if it remains pending for more than 45 minutes, please contact our 24/7 live chat support. Keep your withdrawal reference number handy — it will help resolve the issue faster. A pending status can also occur if account verification is not complete.
The minimum withdrawal amount at lbaji is ৳500. Available withdrawal methods are bKash, Nagad, Rocket, and Upay. The same minimum limit applies to every method. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank.
Account Verification
For identity verification, a National ID card (NID), passport, or driving license is accepted. For address verification, a utility bill or bank statement can be submitted. All documents must be clear, readable, and not expired. Upload photos of both sides of your NID.
If verification is rejected, an email or notification is usually sent stating the reason. The most common reasons are blurry images, expired documents, or mismatched information. Make the corrections as instructed and resubmit. For any issues, contact us via live chat or email [email protected].
Verification is typically requested before a first large withdrawal or after a significant change to the account. In some cases it may also be requested as part of a routine security review. Completing verification in advance avoids complications later and speeds up withdrawals.
Yes. All documents submitted to lbaji are stored securely using SSL encryption. Your personal information is used solely for account verification purposes and is not shared with third parties. Read our privacy policy for more details.
VIP Program
lbaji currently has three VIP levels — Bronze, Silver, and Gold. At the Bronze level you can earn up to 0.3% cashback per week. At the Silver level it is 0.5%, and at the Gold level you can enjoy up to 0.8% weekly cashback. Each level comes with more benefits and priority service.
Each week, cashback is calculated based on your total wagers. Cashback is credited to your account at the rate set for your VIP level — up to 0.3% for Bronze, up to 0.5% for Silver, and up to 0.8% for Gold. Cashback is added directly to your balance, so it can be used right away.
Your VIP level increases by playing regularly and staying active. Consistently placing bets and playing casino games allows you to move from Bronze to Silver and from Silver to Gold. Level changes are reflected automatically in your account and a notification is sent.
In addition to weekly cashback, higher-level VIP members receive special promotional offers, faster withdrawal processing, and priority customer service. Gold-level members can enjoy dedicated account management and access to exclusive events.
If you are inactive for an extended period, your VIP level may be reassessed. Staying regularly active and playing consistently makes it easier to hold on to your earned level. To find out the latest terms and conditions, you can ask via our live chat or email [email protected].
Cricket & Sports Betting
The most popular markets in cricket betting are — match winner, toss winner, first innings runs, top run scorer, top wicket taker, and over/under runs. For example, in a Bangladesh vs India match you can place a bet on the market "Bangladesh will score 250+ runs". The detailed rules for each market are listed on the app and site.
Yes, accumulator bets are supported at lbaji. This lets you combine selections from multiple matches or events together, where if all selections are correct the total odds are multiplied for a larger payout. Keep in mind that if any single selection is wrong, the entire bet is lost. Choose carefully and play responsibly.
The core betting rules for BPL, T20 World Cup, IPL, and other international cricket are the same. However, special markets and offers may be available for different tournaments. The specific rules applicable to each match are listed on that event's page — it is worth reading them before placing a bet.
Yes, lbaji offers live in-play betting. While a match is ongoing, you can place new bets based on the changing situation — such as how many runs will be scored in the next over or when the next wicket will fall. Odds change quickly in live betting, so watch the match closely and make decisions fast.
If a match is incomplete or abandoned, the bet is generally considered void and the stake is refunded. However, in some markets a result may stand if a certain number of overs have been completed. The rules vary by tournament and are listed separately — check them before placing a bet.
Have more questions? We are always here
If you could not find the answer to your question in this FAQ, our support team is ready to help 24 hours a day, 7 days a week. Reach out in Bengali or English, whichever you are comfortable with.
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